Job | Hiring Team Lead into sales - BPO Process
Experience required for the Job: 6 - 9 years Annual Salary of the Job: 5.0 - 6.0 Lacs Job Location: Hyderabad / Secunderabad Dear Candidate, Hi, Greetings from Ambient...!!! This is Puja Das from Ambient Tech Resources Infosys (P) Ltd, Hyderabad. Designation : Team leader - IVA Job Responsibilities: Manage a team of approximately 10 - 20 CSRs Ensures 100% of CSRs meet and or exceeds their overall KPI's (sales targets, customer satisfaction and experience, quality and productivity standards) Provides consistent, balanced and timely performance feedback on CSR performance Ensures a positive work environment, continuous learning and a high quality employment experience for your team Provides leadership and manages to all operational standards Along with fellow Team Leaders, meets and exceeds all department goals Applies timely performance management standards and processes Day to day sales/service request management Effectively communicates and manages ch